The European Financial Markets Commission is committed to:
fair and thorough consideration of complaints, including complaints against our organization.
We welcome your inquiries, feedback, compliments or complaints, please contact us.
You can leave your feedback online on our website.
If this is a complaint about our services, you can inform us via email or call.
Our Complaints Investigator will let you know when we receive your complaint. We will consider your complaint,
we will consult with the relevant people and let you know the result. This generally happens
within 15 working days. We will let you know if we need more time to investigate.
In some cases, we may wait until we complete your case before investigating.
This is needed to ensure the independence of the dispute resolution process.
We will let you know if this should happen.